Returns and Exchanges

We do not accept returns, exchanges, or cancellations 
But please contact me if you have any problems with your order.
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Returns and exchange details
All personalized items and made-to-order products require payment in full upon order. Because these items are created to your specifications, Monogramalamode cannot accept returns of personalized or made-to-order items, cancellations, exchanges, or refunds of any kind. If you are unhappy with your purchase please contact us & we will do our best to resolve the issue that you have with your order. If there is an issue with your order & we are at fault, (initials are wrong, wrong size, etc.) We will gladly redo your order after we receive the item back, shipping on us. If the item was created wrong & the customer is at fault (wrong size sweatshirt, accidentally ordered the wrong color, etc.) we will charge a 50% restocking fee once we receive the item back at customer's cost. Item must be returned unworn & unwashed.

Please check the order confirmation that we email to your Etsy account email. The information in this email is how we will make your order. We need to know in the first 24 hours if you need to make a change to you order.